Report an issue with a tree
COVID-19 UPDATE: Due to the current circumstances and following government guidelines, we are operating our services with a reduced crew and working carefully to ensure the safety of our operatives and communities. Some operations are being carried out on a priority basis and therefore responses to requests and queries might take longer. We thank you for your understanding at this time.
To report an issue you need to be registered for a My Account. This will save you having to re-enter information and allow you to track the progress of the report.
We are responsible for all trees on Council land, including some trees on certain highways and verges.
We have a legal duty of care to inspect and manage these trees. We do this through a tree risk programme.
Report a tree using the button below. You will be asked to sign up for, or sign in to, your account before completing the form
Our tree risk programme
Our tree risk programme identifies any hazards that could cause harm. For example, a trunk, branch or crown of a tree that might fail structurally, collapse and fall onto a person or building.
Our highly trained arboriculture team will regularly monitor any hazardous trees.
However, they are not able to prune or remove trees:
- that are privately owned
- because they are overhanging
- to control their size or height
- in order to improve light
- to improve a view
- because of falling leaves, sap, seeds or debris
- to improve television or satellite reception
Problems with an interferring tree
If you are experiencing problems with a tree interfering with your property or street, the pages below may help:
Help with your own tree maintenance
In common law, you can cut back overhanging branches to the boundary of your property. For any trees owned by the Council, we will usually have no objection to you carrying out this type of work or hiring someone to do so. If you need access to council land to carry out the work, you need to get prior written permission.
You also need to make sure that:
- the tree is not in a conservation area
- the tree does not have a Tree Preservation Order
- any work to the tree is not detrimental to its health or stability
- any cut branches are disposed of in a responsible manner
- no unauthorised damage to Council property occurs.
Find out more information about looking to hire an arborist, advice and directories.