South Somerset District Council's tourism website. Everything for the perfect holiday in England!

Accessibility

 

Cartgate Visitor Information Centre Access Statement

This accessibility statement describes the facilities and services that Cartgate Visitor Information Centre offers.  We hope that this information will help you, as a visitor to meet your particular access requirements.

If you require any further information before you visit us then please contact a member of the Visitor Information Centre team on 01935 829333 or email or even write to us!

cartgate.tic@southsomerset.gov.uk.

Website www.discoversouthsomerset.com

Our address Cartgate Visitor Information Centre, A303/ A3088 Cartgate Picnic Site, Stoke Sub Hamdon, Somerset TA14 6RA

Getting to the centre

We are on the A303 the main artillery road to the south west. We are situated of the A303 / A3088 Cartgate Picnic site.  There are ample free parking spaces and on the car park side of the Tourist information centre building there are 8 disabled bays.  There is no time limit.

Entrance into the Cartgate Visitor Information Centre

From the Car park side of the building, the parking is approximately ten paces. On reaching the entrance there are 2 steps and a hand rail. The door opens outwards and in summer the door will be pinned open. 

From the Café side of the entrance, there is a ramp, hand rail and double doors which open inwards. The doors will be pinned open in summer.

Once inside the building

There is a mix of all-weather carpeting and quarry tiles. There is a large desk in the corner, incorporating a low level desk, A hearing loop, magnifying sheet and seating is also available.  Literature is displayed on hanging cable displays in the window and racking around the walls.  In the centre of the floor there is a display gondola featuring saleable items.  In the left hand corner there is a glass display case, showing work from local artists

We welcome all dogs into the visitor information centre.

The Visitor Information Centre sells radar keys.  Lighting is a mix of fluorescent and natural light.  Generally, there is a little background noise

Exits and emergency exits

This is the same as the entrance and is clearly marked and kept clear at all times.  The Staff are trained to ensure that visitors are evacuated safely in the event of an alarm.  Please notify staff on arrival if you feel that you may require additional assistance in the event of an alarm / emergency situation.

Information Provided

• On request, the staff will be happy to increase the size of any document (where possible)

Using a photocopier.

• If you require, the Visitor Information Centre has a magnifying sheet that can be used

• The Staff are happy to read out any literature that you require.

• We provide a street map of south Somerset in our Discover publication.

• We hold lots of information on accessible holidays - accommodation, leisure facilities, walking, beaches, gardens and useful information.

Other information

Some of the staff has welcome all training, but all of the staff have excellent customer service skills and are ready to help with your particular request.

If you have any suggestions and / or feedback regarding our service please let us know. Complete our comment book or please tell us verbally, send us an email or write to us! See our contact details.

 

Yeovil Visitor Information Centre Access Statement

This accessibility statement describes the facilities and services that Yeovil Visitor Information Centre offers. We hope that this information will help you, as a visitor to meet your particular access requirements.

If you require any further information before you visit us then please contact a member of the Visitor Information Centre team on 01935 462781 /2 or email us at

yeovil.tic@southsomerset.gov.uk.

Website www.discoversouthsomerset.com  or

Our address Yeovil Visitor Information Centre, Petters Way, Petters House, BA20 1SH

Getting to the centre

From Pen Mill Station

Out of the station turn left and head  west onto Sherborne Road, cross the road at the Pen Mill hotel, turn right and continue along Sherborne Road,  passing Farm Foods, at the lights cross the road into Middle Street, passing several takeaway establishments, cross at the Pelican crossing, Wetherspoons is on your right, continue on Middle Street , passing Robert Dyas & Primark, until you reach Café Nero on the left, turn immediately left into King George Street, passing Barclays Bank and the Post Office, at the end of the road cross on the Pelican crossing, go right and directly left into Petters Way, the TIC is located in Petters House opposite the magistrates court.

From Yeovil Junction

Bus No. 68 (South West Coaches).

Bus stop:  YEOVIL JUNCTION RAIL STATION N bound.

Alight from the bus at THE BOROUGH, bus stop, (E bound).  You then need to walk for approximately 3 minutes,  cross the road at the Zebra crossing and continue along King George Street (pedestrianized), passing Barclays Bank and the Post Office, at the end of the road cross on the Pelican crossing, go right and directly left into Petters Way, the TIC is located in Petters House opposite the magistrates court.

Radio Cabs 01935 426666 - Taxi cost £6.00

From the Bus Station

Head to Glovers walk (pedestrianized area), by the Gorge Café, then turn right onto Middle Street, continue along until you arrive at Caffé Nero (having passed Marks and Spencer, Burger King and Superdrug), turn immediately left into King George Street, passing Barclays Bank and the Post Office, at the end of the road cross on the Pelican crossing, go right and directly left into Petters Way, the TIC is located in Petters House opposite the magistrates court.

Nearest Car Park

Medium stay               Cost apply Mon - Sat, 0800 - 1800  

Petters Way, Yeovil, BA20 1SH                   

Phone and Pay

Motorists visiting South Somerset can simply register their vehicle detail, either online at http://www.phoneandpay.com/ or via telephone - the "Phone and Pay" number for registering and paying for parking is 01935 314844 and quote :

Petters way car park ref number quote 2407

Disabled Parking

Our Blue Badge Voucher Parking Scheme allows participants to receive up to 50 per cent off parking charges in Yeovil, Chard, Crewkerne and Ilminster. You can purchase a book of vouchers, which can then be displayed with your Blue Badge.

Car parking vouchers only for use in Council owned car parks may be purchased from:

Access for All

20 South Street, Yeovil, BA20 1QE

Tel: 01935 706766

Email:  info@accessforall.solutions

http://www.accessforall.solutions

Office hours: 9.30am - 2.00pm, Tuesday, Wednesday & Thursday.

SHOP MOBILITY

Tel: 01935 420889

Email: yeovil@shopmobility.orangehome.co.uk

Website: http://sys.mysite.orange.co.uk

Open 10am - 1pm, Tuesdays, Wednesday, Thursday & Friday.

Saturdays 10am - 1pm by prior appointment only.

Cost of booklets (10 vouchers):

For Yeovil car parks

1hr  = £8.00

2hr  = £12.00

3hr  = £16.00

Entrance into the Yeovil Visitor Information Centre

The parking is approximately 30 paces from the building's entrance. There are four steps and a hand rail. Or alternatively there is a ramp with a hand rail. The doors are automatic and open outwards and in the summer are fixed open.

Once inside the building

On entering the shared service's building the flooring is all weather and then carpeted. There is a large desk on the right and the tourist information centre is located on the left hand side of the desk, incorporating a low level desk, a hearing loop is available as well as a magnifying sheet. There is also seating available.

Literature is displayed on hanging cable displays in the window and racking around the walls.

• We welcome all assistance dogs into the visitor information centre.

• The Visitor Information Centre sells radar keys

• Lighting is a mix of fluorescent and natural light.

• Generally, there is a little background noise

Exits and emergency exits

This is the same as the entrance and is clearly marked and kept clear at all time. The Staff are trained to ensure that visitors are evacuated safely in the event of an alarm. Please notify staff on arrival if you feel that you may require additional assistance in the event of an alarm / emergency situation.

Information provided

• On request, the staff will be happy to increase the size of any document (where possible)

Using a photocopier.

• If you require, the Visitor Information Centre has a magnifying sheet that can be borrowed

From the staff.

• The Staff are happy to read out any literature that you require.

• We provide a street map of yeovil as well as a map of south Somerset in our Discover publication.

• We hold lots of information on accessible holidays - accommodation, leisure facilities, walking, beaches, gardens and useful information.

Other information

Some of the staff has welcome all training, but all of the staff have excellent customer service skills and are ready to help with your particular request.

If you have any suggestions and / or feedback regarding our service please let us know. Complete our comment book or please tell us verbally, send us an email or write to us! See our contact details.

Opening Hours

Our centre is open as follows ~

• Monday to Friday all year 9.00 - 4.00

The nearest Tourist Information centre is at Cartgate open seven days a week from March to October 9.30 - 4.30.

November to March - Monday and Friday 10.00 - 3.00

Telephone 01935 829333