South Somerset Visitor Information Centre Access
This accessibility statement describes the facilities and
services that South Somerset Visitor Information Centre
offers. We hope that this information will help you, as a
visitor to meet your particular access requirements.
If you require any further information before you visit us then
please contact a member of the Visitor Information Centre team on
01935 829333 or email or even write to us!
Our address South Somerset Visitor Information Centre, A303/
A3088 Cartgate Picnic Site, Stoke Sub Hamdon, Somerset TA14 6RA
Getting to the centre
We are on the A303 the main artillery road to the south
west. We are situated of the A303 / A3088 Cartgate Picnic
site. There are ample free parking spaces and on the car park
side of the Tourist information centre building there are 8
disabled bays. There is no time limit.
Entrance into the South Somerset Visitor Information
From the Car park side of the building, the parking is
approximately ten paces. On reaching the entrance there are 2 steps
and a hand rail. The door opens outwards and in summer the door
will be pinned open.
From the Café side of the entrance, there is a ramp, hand rail
and double doors which open inwards. The doors will be pinned open
Once inside the building
There is a mix of all-weather carpeting and quarry tiles. There
is a large desk in the corner, incorporating a low level desk, A
hearing loop, magnifying sheet and seating is also available.
Literature is displayed on hanging cable displays in the window and
racking around the walls. In the centre of the floor there is
a display gondola featuring saleable items. In the left hand
corner there is a glass display case, showing work from local
We welcome all dogs on leads into the visitor information
The Visitor Information Centre sells radar keys. Lighting
is a mix of fluorescent and natural light. Generally, there
is a little background noise
Exits and emergency exits
This is the same as the entrance and is clearly marked and kept
clear at all times. The Staff are trained to ensure that
visitors are evacuated safely in the event of an alarm.
Please notify staff on arrival if you feel that you may require
additional assistance in the event of an alarm / emergency
• On request, the staff will be happy to increase the size of
any document (where possible)
Using a photocopier.
• If you require, the Visitor Information Centre has a
magnifying sheet that can be used
• The staff are happy to read out any literature that you
• Town maps are available on request.
• We hold lots of information on accessible holidays -
accommodation, leisure facilities, walking, beaches, gardens and
Some of the staff have welcome all training, but all of the
staff have excellent customer service skills and are ready to help
with your particular request.
If you have any suggestions and / or feedback regarding our
service please let us know. Complete our comment book or please
tell us verbally, send us an email or write to us! See our contact