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Cartgate TIC

Cartgate Visitor Information Centre Access Statement

This accessibility statement describes the facilities and services that Cartgate Visitor Information Centre offers.  We hope that this information will help you, as a visitor to meet your particular access requirements.

If you require any further information before you visit us then please contact a member of the Visitor Information Centre team on 01935 829333 or email or even write to us!

cartgate.tic@southsomerset.gov.uk

www.discoversouthsomerset.com

Our address Cartgate Visitor Information Centre, A303/ A3088 Cartgate Picnic Site, Stoke Sub Hamdon, Somerset TA14 6RA

Getting to the centre

We are on the A303 the main artillery road to the south west. We are situated of the A303 / A3088 Cartgate Picnic site.  There are ample free parking spaces and on the car park side of the Tourist information centre building there are 8 disabled bays.  There is no time limit.

Entrance into the Cartgate Visitor Information Centre

From the Car park side of the building, the parking is approximately ten paces. On reaching the entrance there are 2 steps and a hand rail. The door opens outwards and in summer the door will be pinned open. 

From the Café side of the entrance, there is a ramp, hand rail and double doors which open inwards. The doors will be pinned open in summer.

Once inside the building

There is a mix of all-weather carpeting and quarry tiles. There is a large desk in the corner, incorporating a low level desk, A hearing loop, magnifying sheet and seating is also available.  Literature is displayed on hanging cable displays in the window and racking around the walls.  In the centre of the floor there is a display gondola featuring saleable items.  In the left hand corner there is a glass display case, showing work from local artists

We welcome all dogs into the visitor information centre.

The Visitor Information Centre sells radar keys.  Lighting is a mix of fluorescent and natural light.  Generally, there is a little background noise

Exits and emergency exits

This is the same as the entrance and is clearly marked and kept clear at all times.  The Staff are trained to ensure that visitors are evacuated safely in the event of an alarm.  Please notify staff on arrival if you feel that you may require additional assistance in the event of an alarm / emergency situation.

Information Provided

• On request, the staff will be happy to increase the size of any document (where possible)

Using a photocopier.

• If you require, the Visitor Information Centre has a magnifying sheet that can be used

• The Staff are happy to read out any literature that you require.

• We provide a street map of south Somerset in our Discover publication.

• We hold lots of information on accessible holidays - accommodation, leisure facilities, walking, beaches, gardens and useful information.

Other information

Some of the staff has welcome all training, but all of the staff have excellent customer service skills and are ready to help with your particular request.

If you have any suggestions and / or feedback regarding our service please let us know. Complete our comment book or please tell us verbally, send us an email or write to us! See our contact details.